Opened in 2018, Hotel Linen Services was established to provide Melbourne’s rapidly growing accommodation industry with a customer focused, end-to-end linen solution.
HLS was set-up to focus specifically on Melbourne’s hotel and accommodation industry. From ordering, logistics, processing, and monitoring and reporting, HLS are there to help optimise all aspects of hotel operations that rely on linen.
HLS management believes communication is key in any relationship, especially between the linen service provider and the hotel and its housekeeping staff. Our proactive approach to customer service ensures that we help our customers stay on top of their linen; and that linen never becomes issue.
HLS places a huge emphasis on the value of its staff to ensure our customers are consistently receiving the best quality and service a commercial laundry can offer. Our focus on staff training, maintaining a happy workplace, and paying staff above-award wages ensures that HLS retains the best laundry operators in Melbourne.
An intrinsic knowledge of hotel operations guided HLS in making reliability of service a key tenet of our operation. Our team of friendly delivery drivers will always do their best to ensure linen orders are delivered in full, on time, every time. There are no linen related headaches for HLS customers!
With our simple online ordering system, HLS provides its customers with consumption monitoring and reporting tools that ensure customers are made aware of any linen wastage, and can therefore optimize linen consumption moving forward, benefitting from the operational cost savings of an integrated, hassle-free linen service.
Our brand-new state-of-the-art facility utilises the latest European industrial laundering equipment, ensuring unmatched quality at competitive prices.
HLS customers benefit from a range of additional value-add service offerings that can improve hotel operation efficiency, whilst minimising operational headaches.
Transition Co-Ordination
A member of the HLS team with hotel housekeeping experience will be onsite as required to make all necessary arrangements for the transition between linen suppliers.
Integrated Linen Ordering
Our integrated linen ordering system assists property managers and housekeepers in making linen orders as per available Property Management System (PMS) data.
Reporting
HLS will provide monthly reports of linen consumption to be cross referenced with the ‘HLS Linen Consumption Tool’. This tool allows hotel operators to cross reference actual linen consumption versus checkouts & mid-stay cleans.
Stock Management
HLS will regularly assist property managers in optimising stock levels for the hotel to ensure property managers and housekeepers are never left high and dry.
Doona & Blanket Washing Service
We maintain the quality and hygiene of your doonas, blankets, mattress protectors, pillow protectors, and more. No mix up. No loss.
If you own or run a hotel, and are looking for a linen provider that will help you impress your guests and make your life easier, drop us a request and we will be sure to get back to you as soon as we can.
Get a Quote
Get Quote